Privacy Policy

This policy explains how Pleaura collects, uses, and protects information when you visit our website or place an order. We keep it plain. We do not sell your data. We do not use it for anything we haven't told you about.

1. What We Collect

When you place an order or create an account, we collect: your name, email address, delivery address, and phone number. We also collect payment information — but this is processed directly by our payment partners (Razorpay) and never stored on our servers.

When you browse the site, we collect anonymised usage data through standard server logs and, with your consent, analytics cookies. This includes pages visited, time on page, and device type.

2. How We Use It

• To process and fulfil your order, including shipping and returns
• To send you order confirmations and delivery updates
• To send marketing emails — only with your explicit consent, and you can unsubscribe at any time
• To improve the website using aggregated, anonymised analytics
• To respond to your enquiries and support requests

3. Cookies

We use essential cookies that make the site function (session, cart, security). We also use optional analytics cookies to understand how the site is used. You can manage these through your browser settings or our cookie banner on first visit.

We do not use advertising cookies or third-party tracking pixels.

4. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with the services required to operate: Razorpay (payment processing), Shiprocket / courier partners (delivery), and Mailchimp (email, with consent only).

All third-party partners are contractually bound to handle your data in accordance with applicable law.

5. Your Rights

You have the right to access, correct, or delete your personal data at any time. You can also object to marketing and withdraw consent for cookies. To exercise any of these rights, email us at info@pleaura.com.

We will respond within 7 business days.

6. Data Retention

Order and transaction data is retained for 7 years in accordance with Indian GST and accounting law. Marketing data is held until you unsubscribe. Account data is deleted within 30 days of a deletion request.

7. Contact

For any privacy-related questions or requests, contact us at info@pleaura.com. We are based in New Delhi, India.